TERMS & CONDITIONS

DK’S COURIER SERVICE

Last Updated: February 2026

Welcome to DK’s Courier Service. By registering with us, using our shipping services, submitting packages to our warehouse, or making payment for our services, you agree to the following Terms and Conditions.

Please read these terms carefully.

1. ACCEPTANCE OF TERMS

By using DK’s Courier Service, customers agree to comply with and be bound by these Terms and Conditions, including our Package Claims and Refund Policy.

If you do not agree with these terms, please do not use our services.

2. CUSTOMER INFORMATION

Customers are responsible for ensuring that all information provided to DK’s Courier Service is accurate and up to date.

This includes, but is not limited to:

Full name
Telephone number
Email address
Shipping address
Package information
Tracking numbers
Proof of purchase
Invoices when requested

DK’s Courier Service will not be responsible for delays, losses, or issues caused by incorrect, incomplete, or outdated customer information.

3. PACKAGE IDENTIFICATION & SHIPPING ADDRESS

Customers are responsible for ensuring that all packages are correctly addressed using the shipping information provided by DK’s Courier Service.

Failure to correctly include the customer’s name, account information, or required shipping details may result in delays in identifying and processing packages.

DK’s Courier Service is not responsible for packages that cannot be identified due to incorrect or missing customer information.

4. INVOICES & PROOF OF PURCHASE

Customers may be required to upload or provide invoices and proof of purchase for packages.

Invoices may be required for:

Customs processing
Package identification
Verification of package value
Claims investigations

Failure to provide an invoice when requested may result in delays in customs clearance and delivery.

If an accurate invoice is not provided, customs authorities may independently determine the value of the package and apply additional duties, taxes, or charges.

Customers are responsible for ensuring that invoices and declared values are accurate.

5. SHIPPING TIMES & DELIVERY ESTIMATES

DK’s Courier Service aims to provide fast and reliable shipping services. However, all shipping and delivery times are estimates and are not guaranteed.

Delays may occur due to circumstances including:

Airline delays
Flight cancellations
Weather conditions
Customs processing
Government inspections
Port congestion
Mechanical issues
Public holidays
High shipment volumes
Security checks
Incomplete documentation
Other circumstances beyond our reasonable control

DK’s Courier Service will make reasonable efforts to keep customers informed of significant delays.

Shipping delays do not automatically qualify for refunds or compensation.

6. SHIPPING RATES & ADDITIONAL CHARGES

Shipping charges are calculated based on the applicable weight, dimensions, shipping method, and other associated costs.

Additional charges may apply for:

Oversized packages
Dimensional weight
Customs duties and taxes
Government charges
Storage fees
Special handling
Incorrectly declared package values
Restricted items requiring additional handling

All outstanding balances must be paid in full before packages are released to customers.

Shipping rates and fees are subject to change when necessary.

7. CUSTOMS DUTIES & TAXES

Customers are responsible for all applicable customs duties, taxes, government charges, and fees associated with their shipments.

DK’s Courier Service does not control customs decisions, inspections, delays, seizures, or additional charges imposed by customs authorities.

Providing false, misleading, or undervalued invoices may result in delays, penalties, additional charges, or seizure of packages.

DK’s Courier Service will not be responsible for consequences resulting from inaccurate documentation provided by the customer.

8. PROHIBITED & RESTRICTED ITEMS

Customers must not ship illegal, dangerous, prohibited, or restricted items through DK’s Courier Service.

These may include, but are not limited to:

Illegal drugs or controlled substances
Weapons or ammunition
Explosives
Flammable or hazardous materials
Dangerous chemicals
Counterfeit goods
Illegal products
Perishable items where prohibited
Cash or currency
Bank cards
Debit cards
Credit cards
Gift cards or prepaid cards containing monetary value
Items restricted by airlines, customs authorities, financial institutions, or applicable laws

DK’s Courier Service does not accept responsibility for cash, currency, bank cards, debit cards, credit cards, gift cards, prepaid cards, or other financial instruments shipped through our service.

DK’s Courier Service reserves the right to refuse, return, surrender, or dispose of prohibited or restricted items in accordance with applicable laws and regulations.

Customers are responsible for any costs, penalties, losses, or consequences resulting from prohibited or restricted items shipped under their account.

9. PACKAGE INSPECTION

DK’s Courier Service reserves the right to inspect packages when necessary for security, customs compliance, verification, or operational purposes.

Packages may also be opened or inspected by customs authorities, airlines, or other authorized agencies.

By using our services, customers acknowledge and agree to such inspections when required.

10. PACKAGE HANDLING

DK’s Courier Service will take reasonable care in handling customer packages.

However, shipping involves multiple parties, including retailers, warehouses, airlines, customs authorities, transportation providers, and other third parties.

DK’s Courier Service cannot guarantee that packages will not experience delays, damage, or issues caused by circumstances outside our reasonable control.

11. PACKAGE STORAGE & COLLECTION

Customers are encouraged to collect their packages promptly once notified that they are available.

Packages left uncollected for an extended period may become subject to storage fees.

DK’s Courier Service will make reasonable attempts to contact customers regarding uncollected packages.

Customers remain responsible for all applicable storage or handling charges.

12. LOST PACKAGES

A package will only be considered lost after a reasonable investigation has been completed.

Before reimbursement is considered, customers may be required to provide proof that:

The package was successfully delivered to the designated warehouse or shipping address.
The package was correctly addressed.
The package was properly identified.
Required documentation has been provided.
The package was under the responsibility of DK’s Courier Service or its authorized shipping partners.

13. REIMBURSEMENT & COMPENSATION

If a package is determined to have been lost or damaged while under the direct responsibility of DK’s Courier Service, reimbursement or compensation may be considered.

Any reimbursement will be based on:

Verified proof of purchase
Original invoice
Declared value
Available shipping records
Results of the investigation
Applicable carrier policies

Reimbursement will not exceed the verified value of the item.

Shipping fees, customs duties, taxes, and other service charges may not be refundable unless otherwise determined by DK’s Courier Service.

14. PAYMENTS

All shipping fees, customs charges, taxes, and additional balances must be paid in full before packages are released to customers.

DK’s Courier Service reserves the right to withhold packages until all outstanding balances have been settled.

Payments made for completed shipping services may be non-refundable unless otherwise determined under this policy or required by applicable law.

REFERRAL PROGRAM & PROMOTIONS

15. REFERRAL REWARDS

Referral rewards, promotional credits, discounts, and other incentives are subject to the terms of each specific promotion.

DK’s Courier Service reserves the right to:

Modify or discontinue promotions
Cancel fraudulent referrals
Remove improperly earned credits
Refuse rewards where abuse is suspected
Set minimum transaction requirements

Account credits and promotional rewards may not be exchanged for cash unless otherwise stated.

DK’s Courier Service reserves the right to cancel or reverse rewards obtained through fraudulent or misleading activity.

CUSTOMER RESPONSIBILITIES

16. CUSTOMER CONDUCT

Customers are expected to communicate respectfully with DK’s Courier Service staff and representatives.

DK’s Courier Service reserves the right to refuse or discontinue service to customers who engage in:

Abusive behavior
Threats
Harassment
Fraudulent activity
Dishonest claims
Any conduct that puts staff or operations at risk

17. FRAUDULENT CLAIMS

DK’s Courier Service reserves the right to deny claims where fraudulent activity, false documentation, altered invoices, or misleading information is suspected.

Any attempt to submit a fraudulent claim may result in suspension or termination of the customer’s account and may be reported to the relevant authorities where appropriate.

18. LIMITATION OF LIABILITY

DK’s Courier Service takes reasonable care in providing shipping services. However, our services involve third-party carriers, warehouses, airlines, customs authorities, and transportation providers.

To the extent permitted by applicable law, DK’s Courier Service will not be responsible for indirect, incidental, or consequential losses, including loss of income, business opportunities, or other financial losses resulting from shipping delays, customs actions, or circumstances outside our reasonable control.

Any compensation for lost or damaged items will be considered based on verified documentation and the findings of the investigation.

19. CHANGES TO TERMS & CONDITIONS

DK’s Courier Service reserves the right to update or modify these Terms and Conditions at any time.

Updated Terms and Conditions will become effective once posted on our website or otherwise communicated to customers.

Continued use of our services after updates are posted constitutes acceptance of the revised Terms and Conditions.

20. FINAL DECISIONS

All claims, reimbursements, refunds, credits, and compensation requests will be reviewed based on the available information and evidence.

DK’s Courier Service reserves the right to make decisions regarding claims and compensation in accordance with these Terms and Conditions and applicable laws.

IMPORTANT CUSTOMER NOTICE

Customers are strongly encouraged to retain all invoices, receipts, tracking information, and proof of purchase until their packages have been successfully received and inspected.

While DK’s Courier Service takes reasonable care in handling packages, shipping involves third-party carriers, airlines, customs authorities, and other external parties. Delays or issues caused by circumstances outside our reasonable control may occur.

By using DK’s Courier Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

CONTACT US

For questions regarding these Terms and Conditions, Package Claims, or Refund Policy, please contact DK’s Courier Service through our official communication channels.

DK’S COURIER SERVICE

Moving Packages. Delivering Trust.